Help Center & User Guide

Last updated: June 2026

This guide explains how TranslatedChat works — from your first login to translation, calls, groups, privacy, backups, and troubleshooting. Choose your language with the picker above.

1. What is TranslatedChat?

TranslatedChat is a messaging app for people who speak different languages. You can chat, send voice notes, photos, videos, and files, make voice and video calls, and use automatic translation when you and your contact use different languages. Your day-to-day chat history is stored primarily on your device.

2. Getting started

After installing from Google Play:

• Choose your app language on first launch.
• Accept the Terms of Service and Privacy Policy.
• Verify your phone number with the SMS code — this is your account identity.
• Grant recommended permissions (contacts, notifications, microphone, camera) so names, calls, and alerts work correctly.
• Set your profile name and optional profile photo in Settings.

3. App language & keyboard

TranslatedChat can run in many languages. You can change the app language anytime in Settings. For the best experience, install and enable a keyboard for your language (for example Gboard) and turn on autocorrect — this improves both typing and translation quality.

4. Chats & contacts

The Chats tab shows your conversations. Tap the compose button to start a new chat or create a group. The Contacts tab lists people from your phone book who use TranslatedChat, plus numbers you can invite. If a contact is saved on your phone, their name appears instead of their number.

5. Sending messages

• Type in the message box and tap send.
• Long-press a message to reply, copy, forward, or delete it.
• Swipe on a chat in the list to archive, mute, or pin it (where supported).
• Read receipts show when a message was delivered and seen, if enabled.

6. Automatic text translation

When you and another person use different languages, TranslatedChat can translate messages automatically. You can turn translation on or off per chat from the chat header or in Settings. Translated text is shown alongside or instead of the original, depending on your version. Translations are best-effort — do not rely on them for legal, medical, or safety-critical decisions.

• With translation off, message text is not sent to cloud translation services.
• Some translation features may show ads or require a short rewarded video before use in the free version.

7. Voice messages & voice translation

• Hold the microphone button in a chat to record a voice message; release to send.
• On a received voice message, tap the translate button to transcribe and translate it into your language.
• Short voice clips (up to about one minute) translate directly; longer clips may show a brief ad first in the free version.
• After translation, the text stays on the message so you can read it again without re-translating.

8. Photos, videos & files

• Tap the attach (+) button to send photos, videos, documents, or your location.
• Use the in-app camera for quick photos and videos.
• Long-press media to save, reply, forward, or delete.
• View-once media disappears after the recipient opens it.

9. Stickers

Open the sticker panel in a chat to browse and send stickers. You can search for stickers by keyword where this feature is available.

10. Voice & video calls

• Tap the phone icon in a 1:1 chat for a voice call, or the camera icon for video.
• Calls use real-time connection (WebRTC). Quality depends on your network and device.
• Group voice hangouts may be available in group chats from the call menu.
• Incoming calls show a full-screen prompt; you can accept or decline.

11. Groups & broadcast

• Create a group from the compose menu, add members, and set a group name and photo.
• Group admins can manage members and group settings.
• Broadcast lists let you send the same message to many contacts at once.

12. Stories / Status

Share photo or video stories that contacts can view for a limited time. Open the Status tab to view contacts' stories or create your own. Story rings on avatars show when someone has a new story.

13. Privacy settings

In Settings → Privacy you can control:

• Last seen & online — who can see when you were last active (Everyone, My contacts, or Nobody).
• Profile photo and About — who can see your photo and bio.
• Blocked contacts — blocked users cannot message or call you.
• Read receipts — whether others see when you read their messages.

My contacts means people whose phone number is saved in your device contact book.

14. Chat settings

• Mute notifications for a chat or set a custom notification tone.
• Disappearing messages — auto-delete new messages after a time you choose.
• Archive chats to hide them from the main list without deleting history.
• Clear chat or export chat history where available.

15. Security

• App lock — require PIN or fingerprint to open the app (Settings → Security).
• Screenshot protection — optional per-chat setting to block screenshots on supported devices.
• Two-step verification — extra PIN for sensitive actions where offered.

16. Backup & restore

You can back up chat history to your own Google Drive account from Settings → Backup. Backups are encrypted and tied to your Google account. Restore is available when you reinstall the app or sign in on a new phone with the same account. Server relay copies are temporary and are not a long-term cloud inbox — your backup is under your control.

17. Notifications

Allow notifications so you receive new messages and calls when the app is in the background. If notifications are delayed, check Android battery optimization and allow TranslatedChat to run in the background. You can disable message previews in Settings for extra privacy on the lock screen.

18. Ads & subscription

The free app may show banner or full-screen ads, including before some translation actions. An optional subscription through Google Play can remove ads where available in your region. Subscriptions are managed in the Play Store.

19. Delete your account

You can delete your account from Settings → Account. This removes your profile and associated server data as described in our Privacy Policy. Local chats on your device may remain until you uninstall or clear app data. You can also stop using the app at any time without deleting your account.

20. Troubleshooting

• Message not delivered — check internet on both sides; the recipient may be offline.
• Translation failed — check connection and try again; very long voice notes may take longer.
• Cannot see online / last seen — check privacy is not set to Nobody and that the contact is saved in your phone book if they use My contacts.
• Call issues — verify microphone/camera permissions and try switching between Wi‑Fi and mobile data.

21. Encryption & data storage

TranslatedChat uses strong encryption for data in transit. When cloud translation is enabled, the text needed for translation is processed by translation providers. Your primary chat archive lives on your device; server message copies are ephemeral and are not a permanent cloud history. See our Privacy Policy for full details.

22. Contact support

Still need help? Email support@translatedchat.com. For privacy questions see the Privacy Policy; for rules of use see the Terms of Service.