# TranslatedChat — Help Center
Last updated: April 22, 2026
Welcome to the TranslatedChat Help Center. This page answers common questions about accounts, messaging, translation, calls, backups, subscriptions, and privacy.
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## 1. What is TranslatedChat?
TranslatedChat is a messaging app designed to help people communicate across languages. It supports text chat, media sharing, voice and video calls, translation where needed, and privacy controls.
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## 2. How does translation work?
Translation runs only when needed, for example when participants use different languages. When translation is used, message text may be processed through Google Gemini under Google's terms and policies.
Translations are provided on a best-effort basis and may not always be perfect. Do not rely on translated content for legal, medical, financial, or other critical decisions.
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## 3. Are messages end-to-end encrypted?
TranslatedChat uses strong encryption in supported flows, such as encrypting payloads for relay and handling data locally. However, this does not mean that only the two users can access plaintext in every scenario. For example, when cloud translation is used, text needed for translation is processed by Google Gemini.
For more details, see our Privacy Policy.
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## 4. Where is my chat history stored?
Your day-to-day chat history is stored primarily on your device. TranslatedChat does not provide a long-term server-side message archive.
Server-side relay copies may exist temporarily for delivery and related features. These relay copies are removed after a limited period of up to seven days, including through scheduled cleanup.
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## 5. Do you store messages forever?
No. TranslatedChat is not designed as a permanent cloud inbox. Relay copies on our servers are temporary and are removed after a limited period of up to seven days.
Optional backups, such as Google Drive backups, are separate from this and are controlled by you and your cloud provider.
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## 6. Why was my message not delivered immediately?
Delivery can be affected by:
- Internet connectivity problems- The recipient being offline- Notification or battery restrictions on a device- Temporary service interruptions
If a message cannot be delivered right away, the app may rely on temporary relay delivery behavior. Relay copies are not kept indefinitely.
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## 7. How do voice and video calls work?
Voice and video calls use WebRTC and related signaling through our infrastructure. We do not record calls as part of providing the service. Call quality depends on your connection, network stability, and device performance.
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## 8. Does the app support media, groups, and disappearing messages?
Depending on the current app version, TranslatedChat may support:
- Photos, videos, documents, and other media- Small groups- Voice and video calls- Disappearing messages- Read receipts and privacy controls- Optional backups
Features may change over time as the app is updated.
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## 9. How do backups work?
If backup is available and you choose to use it, your backup may be stored in a cloud account you control, such as Google Drive. Backups are subject to your account settings and your provider's terms and policies.
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## 10. Why am I seeing ads?
The free version of the app may display third-party advertising. If offered in your region and app version, an optional subscription may remove ads through Google Play Billing.
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## 11. How do I delete my account?
If account deletion is available in your app version, you can use the in-app account deletion option. You may also stop using the app at any time.
When you delete your account, associated account data is handled as described in our Privacy Policy.
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## 12. How can I manage privacy settings?
Depending on your app version, you may be able to manage:
- Read receipts- Last seen visibility- Profile photo visibility- About visibility- Blocked contacts- App lock and related security settings
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## 13. I need more help
If you need support, contact us at:
admtranslatedchat@gmail.com
For privacy questions, please see our Privacy Policy. For rules governing use of the app, please see our Terms of Service.